News Flash Home
The original item was published from 8/4/2020 5:31:49 PM to 2/5/2021 12:00:02 AM.

News Flash

News & Announcements

Posted on: August 4, 2020

[ARCHIVED] PSE distributes $6 million in bill assistance to customers impacted by COVID

This news release is being sent on behalf of PSE by the City of Snoqualmie.

As a provider of an essential service, PSE is providing relief for its customers and communities impacted by the COVID pandemic. Since April, PSE’s Crisis Affected Customer Assistance Program (CACAP) has been able to assist more than 10,000 customers with the distribution of $6 million in energy bill credits.

CACAP provides bill payment assistance to customers who after March 1, 2020 have lost their job, had their hours decreased, or are unable to work due to COVID. Customers may receive up to $1,000 credit on their energy bill. PSE will continue to accept new applications until Sept. 1 for the remaining $5 million available of the $11 million fund.

In addition to CACAP, the PSE HELP program also provides bill assistance to income-eligible customers. There is over $8.7 million still available. Customers can qualify for both CACAP and PSE HELP if they meet the requirements.

“This has been a challenging time for our customers and our communities, and we are looking at all the ways we can help,” said PSE Vice President of Customer Operations and Communications Andy Wappler. “Our hope is that through these programs, our customers will find financial relief without worrying about their electricity, heat or hot water.”

Outside of funding programs, we are working with customers on changing their bill due date, setting up payment plans, waiving late fees, and we are not disconnecting due to non-payment at this time.

To learn more, visit

Additional Info...
Facebook Twitter Email

Other News in News & Announcements

SPD News Release Infographic

Missing Snoqualmie Man Found Deceased

Posted on: August 30, 2023
Freezing Rain Graphic

Winter Storm Warning - Be Prepared

Posted on: December 22, 2022
News Release Graphic Winter 2022

City Council Passes 2023-24 Budget

Posted on: December 5, 2022

Warming Shelters Available in Snoqualmie

Posted on: December 29, 2021
cos_citizens academy_INSTAGRAM_1080X1080_2-02

Snoqualmie Citizens Academy Goes Virtual

Posted on: November 10, 2021

Music in the Park Returns this August

Posted on: August 10, 2021

Cooling Locations Open to the Public

Posted on: June 24, 2021
cos_citizens academy_INSTAGRAM_1080X1080_2-02

Snoqualmie Citizens Academy Goes Virtual

Posted on: November 13, 2020